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INDUSTRY: Travel

Country: USA Location: Hawaii

Background:

The client’s travel agency is one of the largest online travel agencies in the world providing a wide range of travel services including airline tickets, hotel reservations, tour packages, car rentals, cruises and more.

The Challenge:

As a leading online travel agency, the client’s primary focus was its travel website. However, customers were posting queries through mails, phone calls and fax. Also, the client realized that he was focusing overtly on the website. This was leading to decline in revenues.

The Solution:

After having identified the communication through mail, phone calls and fax as revenue source, the client hired Neyox Customer Care Experts to focus on the right customers who could help generate sales. Neyox customer care support enables the client to improve its business performance with an increase in revenues and sales.

The Results:

The client’s travel agency successfully suppressed current customers from their campaign. Neyox dedicated customer care support helped the client in increasing engagement and sales of his travel agency. Neyox helped the client in enhancing the customer experience that leads to increase in sales.

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